Complaints and Compliments

You can submit your feedback or complaint in a way that suits you best. Options include:

• In person: Speak directly to a staff member or manager at our office.
• Over the phone: Call us at 1300 78 5646 during business hours.
• Via letter: Send a written letter to PO Box 414, Moonah Tas 7009.
• Email: Email us at hr@stjohntas.org.au
• Online form: Use our secure online feedback form below.

If you have a concern or complaint which relates to child safety or the safeguarding of children, please go to our Youth and Child Safety page to make a report. 

We ensure that all feedback is handled confidentially and in accordance with NDIS guidelines.

External Complaints Options

If you are not satisfied with our response or prefer to escalate your complaint externally, you can contact the NDIS Quality and Safeguards Commission:

• By phone: 1800 035 544 (free call from landlines in Australia).
• Online: Complete the complaints form at ndiscommission.gov.au.

The NDIS Commission is an independent agency that handles complaints about NDIS providers and ensures compliance with the NDIS Code of Conduct.

For more information on your rights as an NDIS participant, visit the NDIS website or contact us for assistance.