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Which course do I need do to for my work?
St John Ambulance can make a recommendation for the course you may need to attend for your industry or workplace, however we can only provide you with a general guide of what might be required. You will need to consult your workplace governing body to confirm the exact course required.

What time do the courses start and finish?
Courses start at 8.45 am unless otherwise specified. The finish time will depend on the type of course. After you have booked your course you will receive an enrolment confirmation email which will also have your start and finish time.

I am not a student, do I need a Unique Student Identifier (USI)?
Yes, for the duration of the course you are considered a ‘student’ of that course. Everyone who attends a course requires a USI. When completing your booking or enrolment form, please use the name which is assigned to your USI with the USI office. To create a USI or if you have forgotten your USI, please visit the USI website here.

Can my company book a course on my behalf?
Yes, a company can either book a fully private course in which you pay a set fee and only their employees attend, or a company can book you into a public course and be invoiced. To do this you will need to become an account holder, which you can do by emailing [email protected]

Where can I find a list of course dates and locations?
All course dates and locations for 2021 will soon be updated in our Course Timetable booklet. In the meantime, course dates for January, February and March 2021 are located here. Please click ‘book now’ next to your preferred course to see the list of dates.

The course I want to attend is full, can I go on a wait list?
Unfortunately we do not have wait lists for our courses. Our courses can fill up quickly so it is best to book early. However, if a student withdraws from a course their place will open up on our online booking form so you can check back later. Due to Covid-19 restrictions we cannot add more than the limited number of students in our training rooms in order to follow social distancing requirements.

What precautions do you have in place for Covid-19?
We have reduced class sizes to ensure we are following the social distancing guidelines, we require all participants to complete a covid-19 check in questionnaire on arrival for their course, and we provide hand sanitizer. We also sanitize our mannequins after individual use.

I have Covid-like symptoms, can I still do my course?
No, we will reschedule you for a date when you have had a negative test for Covid-19. If you have had flu-like symptoms but have tested negative for Covid-19 in the past 48 hours and feel well, please ring to discuss prior to attending your course.

I am unable to do CPR on the floor, will this be a problem?
To be marked competent in any course which includes CPR, you need to perform CPR on the floor for 2 continuous minutes. If this may be a problem for you, please call us and we can discuss how we can accommodate your needs.

English is my second language, will this be a problem?
Please let us know ahead of time if you have any language concerns and we will accommodate you. To help prepare for your course, we have fact sheets available in English, Arabic, Chinese (traditional), Greek, Italian and Vietnamese here. If you are concerned about your English language skills, we recommend you attend a two-day course rather than a course with pre-course work, as your trainer will be able to provide you with extra time to complete the requirements of the course.

I am a member of the Tasmanian Building and Construction Industry Training Board (TBCITB), how do I receive funding to attend a course?
Once you have confirmed your eligibility you may book into any public course via phone (1300 785 646), however in order to receive the funding you must complete an evaluation form at the end of the course and return it to your facilitator.


Can I transfer my course?
Yes, you can transfer once for free and then any additional transfers are $25 each. Please call the office to arrange a transfer no later than 48 hours prior. If you fail to attend and do not notify us, you will be charged the full cost of the course.

Do I have to do any work before attending my course?
It depends which course you do. The pre-course work requirements for each course are listed below. This work is mandatory and you may be turned away from your course on the day if you have not completed it. The link to this work will be emailed to you immediately after you have booked into a course. The online pre-course work is all in English, however we have information sheets in several languages here to provide you with additional support. If you are concerned about your ability to complete the pre-course work prior to your course, please contact us to discuss.

The pre-course online work required is listed below:

Course CodeCoursePre-Course Online Work
HLTAID009CPR – 3 hour courseNot Required
HLTAID010Emergency First AidNot Required
HLTAID011Provide First Aid – two day courseNot Required
HLTAID012Education and Care First Aid (Childcare) – two day courseNot Required
HLTAID014Provide Advanced First Aid – three day courseNot Required
UETTDRRF06Low Voltage RescueNot Required
HLTAID012Education and Care First Aid (Childcare) – assessment onlyPre-course online work is required
HLTAID012Education and Care First Aid (Childcare) – one day coursePre-course online work is required
HLTAID009CPR – assessment onlyPre-course online work is required
HLTAID014Provide Advanced First Aid – assessment onlyPre-course online work is required
HLTAID014Provide Advanced First Aid – two day coursePre-course online work is required
HLTAID011Provide First Aid – assessment onlyPre-course online work is required
HLTAID011Provide First Aid – one day coursePre-course online work is required
HLTAID013Remote Area First AidPre-course online work is required
HLTAID016Manage First Aid Services and ResourcesPre-course online work is required
PUAEME005Provide Pain ManagementPre-course online work is required

I am having technical problems with my pre-course online work, what do I do?
The pre-course online work cannot be completed on a phone or tablet / iPad, you will need to use a desktop or laptop computer. You will also need to use Chrome, Firefox, Safari or another browser, as Internet Explorer is not compatible. If completing pre-course online work is not possible for you, our longer course options (for example the Provide First Aid two day course) do not require any pre-course work. If you are concerned about your pre-course work, please contact us to discuss.


What do I do on the day of my course?
For most locations, when you arrive you will need to collect a parking permit for the St John carpark (these are free for anyone attending a course). You will be asked to complete a very short Covid-19 check in questionnaire as you arrive. You will then be directed to the room of your course. Once in your room, you will be asked to complete an online enrolment form on your phone, or if you would prefer you can complete a paper enrolment form. If you have booked and paid online you do not need to complete this step as you will have enrolled when you made the booking.

Do you have parking?
Yes, please see details below for each location:
Devonport: Parking is available for a fee in the council car park off Kempling St. All day free parking is available further up Best St and in Adelaide St only a short walk from the centre. Please do not park in the F45 Gym car park next door.
Hobart: All day free parking is available on site. Access is via Birdwood Ave. You will need to collect a permit on arrival. The Glenorchy City Council patrols the car park regularly and cars without a St John permit will receive an $86 fine.
 Free all day parking is available at the rear of the bowling alley. Please do not park in the small car park next to our building as this is reserved.

Is lunch provided at the course?
We only provide tea and coffee at the courses, but we have a microwave and a fridge if you want to bring your lunch. There are also many cafes and shops around all our locations.


How long will it take to get my statement of attainment after I complete the course?
Up to one month after completion of your course.

Can you send me the statement of attainment of my employees who attended a course?
Only if the employees have given permission on their enrolment form. In the first instance we ask that you collect these from your employees directly, unless you have booked a private course.

How long does my accreditation last for?
St John recommends that First Aid is updated every three years and CPR every 12 months. However, this is dependent on your workplace governing body and their requirements.

I was marked ‘Not Yet Competent’ in my course, can I appeal this?
Please see our complaints and appeals policy here

I would like to make a complaint, how do I do this?
Please see our complaints and appeals policy here

I require a refund, how do I arrange this?
Please see our fees and refunds policies here

How can I make my workplace First Aid Ready?
Please follow this handy info graphic:

FAQs relating to ASQA audit

What’s happened?The Australian Skills Quality Authority (ASQA) conducted a routine audit of St John’s First Aid training program in late 2020, and has identified some areas for improvement in its assessment processes.
Note: St John Western Australia operates as a separate Registered Training Organisation and was not included in the ASQA audit.
Who is ASQA?The Australian Skills Quality Authority (ASQA) is
the national regulator for vocational education and training.
Why was St John’s audited?All registered training providers are regularly audited by the regulator. This was a routine audit.
What did ASQA find?ASQA has identified some areas for improvement in St John’s assessment processes.
St John is working with ASQA to ensure the areas for improvement are addressed.
Should I be concerned about my training?No, the there is no concern with the training component of your course; only some conversations around how we have documented the assessments.
What does St John have to do?St John is working with ASQA to ensure the areas for improvement are addressed.
The audit relates to First Aid training assessments completed between November 2020 and January 2021. We are contacting these students, and will let them know if there is anything they need to do.
I received my First Aid certificate in December 2020…. Is my First Aid certificate valid?Yes. All St John First Aid certificates continue to be valid.
Is my course affected?The audit relates to assessments for the following courses that were completed during the following time period:
● Provide First Aid (November to December 2020)
● Cardiopulmonary Resuscitation (November to December 2020)
● Provide basic emergency life support (November to December 2020)

Education and care first aid with Asthma and Anaphylaxis (November 2020 to January 2021)

We are contacting these students, and will let them know if there is anything they need to do.
We are also reviewing all of our assessments across our training programs to ensure we continue to meet the highest of standards.