Terms and Conditions

20% off for 20 days First aid kit offer
MERC Promo Code
Code of Practice
Enrolment Conditions
Registration and Course Fee
Flexible Delivery
Refund Policy
Recognition Current Competence (RCC)
Non Attendance
Complaints, Grievances and Appeals
Access and Equity
Client Assess to Information
Disciplinary Measures
Workplace Health and Safety
Privacy Policy
Advertising Policy


20% off for 20 days First aid kit offer

20% discount is off full RRP only – First Aid Kits only. Offer valid until December 22 2017 or while stocks last. Offer not available in conjunction with any other offer/terms. To take up the offer, participants must quote promo code “COUNTDOWN” at time of purchase instore. Offer valid for instore purchases only, excludes online purchases. There offers are Tasmanian only. St John Ambulance Tasmania reserves the right to alter or cancel these offers without notice.


MERC Promo Code

FREE First Aid Kit valued at $85.00

Training must be booked, paid and completed between 19th October – 17th December 2017. Promotion applies to HLTAID003 Provide first aid (PFA) 1 day and 2 day courses only. Customers must quote promo code ‘MERC’ a the time of booking to be eligible for the offer. the St John Medium First Aid Kit RRP $85.00 will be posted to participants after their training session. Recipients must provide their mailing address (excluding PO Box addresses) at the time of booking. Public training offer only. Tasmanian offer only. Not to be used in conjunction with any other offer. St John Ambulance Tasmania reserves the right to cancel or alter this promotion without any notice.


Code of Conduct

 

St John Ambulance staff will provide encouragement and support but all students have a responsibility to make every effort to maintain satisfactory progress in their training.

We ensure that only qualified and experienced trainers are selected to conduct our courses.

Trainers will present approved course material to meet the appropriate standard. Students will be assessed fairly, objectively and consistently to determine their competency including skill and required knowledge.


Enrolment Conditions

 

Access to all First Aid courses is subject to:

  • Availability of courses
  • Sufficient enrolments in the class
  • Course entry requirements being met
  • Course fees are payable in advance of the course
  • Timely arrival – Students who arrive later then 15 minutes after the course commencement time, will not be permitted to attend and will be booked into another course.

Registration and Course Fee

 

St John Ambulance reserves the right to determine registration and course fees.

For information on course fees, contact the nearest training centre. We do require prepayment of course fees prior to the commencement of course.


Flexible Learning & Assessment Procedures

St John TAS has the capacity to use learning and assessment methods and materials appropriate to the learning and assessment meeds of participants. Assessment is the process of collecting evidence and making judgement on the extent and mature of progress towards the performance requirements set out in a competence standard, module or learning outcome. Assessed tasks may include in class activities, group work, demonstrations and oral and/or verbal theory tests.

St John TAS supports competence based learning and assessment and participants will be assessed fairly, objectively and consistently to determine their competency and understanding of the material presented. Statements of competence will be issued to participants within two weeks of course completion.

Any participant experiencing difficulties associated with the learning and assessment process should raise their problem with the trainer so that alternative arrangements can be made. Participants with a disability or requiring literacy and numeracy support may seek assistance to succeed in course learning outcomes.


Refund Policy

 

A full refund of fees will be given if:

  • St John Ambulance cancels a course
  • A student or organisation gives more than four (4 ) days notice that they will not be attending the course

A 50% refund on fees paid will be given when a student withdraws from the course less than four (4) days from the commencement date of the course.

No refund will be given after the course has commenced.

To request a refund the student or organisation is to apply in writing to St John Ambulance Australia, at the Centre where the booking was made, simply stating the amount sought and the reason why the refund should be made. A copy of the receipt for the amount paid must accompany the request. Refund will not be made to any party other than the person/organisation making the original payment.


Recognition of Prior Learning (RPL)

 

St John recognises AQF qualifications and Statement of Attainment issued by other Recognised Training Organisation (RTO) in Australia at an equivalent level for the remaining period of currency. In some cases First Aid qualifications may require the holder to demonstrate appropriate practical skills and knowledge to fulfil competency requirements of the equivalent qualification sought. A Qualified assessor may be required to conduct this assessment in accordance with Australian Skills Quality Authority (ASQA) requirements. If you have work experience, life experience or formal study you can apply for RPL. this process recognises the skills and knowledge you have and can currently demonstrate. It is sometimes referred to as Recognition of Current Competencies (RCC).

The RPL/RCC kit is available from the Training Manager upon request.


Non Attendance

 

Failure to cancel a booking prior to the commencement date of the course will attract the appropriate course fee being charged.


Complaints, Grievances and Appeals

 

If, for any reason, you are unhappy with either, the quality of the course being delivered, your assessment result or the standard of service received from St John Ambulance TAS, you should, in the first instance, discuss your concerns with the course trainer. If the matter is not resolved after discussion with the trainer, you are invited to raise the issue with the Training Manager in writing. (Assessment appeals must be lodged within 5 days after the end of the course)

All grievances/complaints are attended to through our Quality System for Continual Improvement. Notification of the outcome will be given to the client. you nay otherwise choose to refer the matter to an external complaints agency.


Access and Equity

 

St John Ambulance Australia actively encourages the participation and involvement of a cross section of the community. This is achieved through the establishment of non discriminatory student selection procedures, encouraging access for all members of the community. Students with language or literacy difficulties should inform the enrolment staff so that appropriate assistance can be provided. Students with any other difficulty during the course should in the first instance seek assistance from the trainer conducting the course. Failing satisfactory solution of the problem, the State/Territory Training Manager should be approached.


Client Assess to Information

 

A request for information must be made in writing to the CEO.


Disciplinary Measures

 

Students who exhibit behaviour which is disruptive, inappropriate or disturbing may be excluded from classes.


Workplace Health and Safety

 

St John Ambulance Australia (TAS) has a responsibility to provide a safe and healthy environment for its employees, customers and visitors. Under the Workplace Health and Safety Act 2012, participants also have certain responsibilities.

These include:

  • undertaking activities in a safe manner
  • following instructions which are provided for safety
  • not putting themselves or anyone else at risk
  • reporting an injury/illness or incident to an appropriate person

Privacy Policy

 

Your privacy is respected by St John Ambulance. Participant information may be used in course administration. You will normally be reminded when your certificate expires and you may also be provided with notification of other St John services. If you do not want to receive this information have privacy concerns or would like to verify information held about you, please contact the State Office on 03 6271 0333 or 1300 360 455


Advertising Policy

 

Our privacy policy ensures that written permission is obtained from course participants before any information about them is used in any marketing or promotional material.