Code of Practice
Registration and Course Fee
Recognition Current Competence (RCC)
Complaints, Grievances and Appeals
Access and Equity
Client Assess to Information
Workplace Health and Safety
St John Ambulance staff will provide encouragement and support but all students have a responsibility to make every effort to maintain satisfactory progress in their training.
We ensure that only qualified and experienced trainers are selected to conduct our courses.
Trainers will present approved course material to meet the appropriate standard. Students will be assessed fairly, objectively and consistently to determine their competency including skill and required knowledge.
Access to all First Aid courses is subject to:
- Availability of courses
- Sufficient enrolments in the class
- Course entry requirements being met
- Course fees are payable in advance of the course
- Timely arrival – Students who arrive later then 15 minutes after the course commencement time, will not be permitted to attend and will be booked into another course.
St John Ambulance reserves the right to determine registration and course fees.
For information on course fees, contact the nearest training centre. We do require prepayment of course fees prior to the commencement of course.
St John TAS has the capacity to use learning and assessment methods and materials appropriate to the learning and assessment meeds of participants. Assessment is the process of collecting evidence and making judgement on the extent and mature of progress towards the performance requirements set out in a competence standard, module or learning outcome. Assessed tasks may include in class activities, group work, demonstrations and oral and/or verbal theory tests.
St John TAS supports competence based learning and assessment and participants will be assessed fairly, objectively and consistently to determine their competency and understanding of the material presented. Statements of competence will be issued to participants within two weeks of course completion.
Any participant experiencing difficulties associated with the learning and assessment process should raise their problem with the trainer so that alternative arrangements can be made. Participants with a disability or requiring literacy and numeracy support may seek assistance to succeed in course learning outcomes.
A full refund of fees will be given if:
- St John Ambulance cancels a course
- A student or organisation gives more than four (4 ) days notice that they will not be attending the course
A 50% refund on fees paid will be given when a student withdraws from the course less than four (4) days from the commencement date of the course.
No refund will be given after the course has commenced.
To request a refund the student or organisation is to apply in writing to St John Ambulance Australia, at the Centre where the booking was made, simply stating the amount sought and the reason why the refund should be made. A copy of the receipt for the amount paid must accompany the request. Refund will not be made to any party other than the person/organisation making the original payment.
St John recognises AQF qualifications and Statement of Attainment issued by other Recognised Training Organisation (RTO) in Australia at an equivalent level for the remaining period of currency. In some cases First Aid qualifications may require the holder to demonstrate appropriate practical skills and knowledge to fulfil competency requirements of the equivalent qualification sought. A Qualified assessor may be required to conduct this assessment in accordance with Australian Skills Quality Authority (ASQA) requirements. If you have work experience, life experience or formal study you can apply for RPL. this process recognises the skills and knowledge you have and can currently demonstrate. It is sometimes referred to as Recognition of Current Competencies (RCC).
The RPL/RCC kit is available from the Training Manager upon request.
Failure to cancel a booking prior to the commencement date of the course will attract the appropriate course fee being charged.
If, for any reason, you are unhappy with either, the quality of the course being delivered, your assessment result or the standard of service received from St John Ambulance TAS, you should, in the first instance, discuss your concerns with the course trainer. If the matter is not resolved after discussion with the trainer, you are invited to raise the issue with the Training Manager in writing. (Assessment appeals must be lodged within 5 days after the end of the course)
All grievances/complaints are attended to through our Quality System for Continual Improvement. Notification of the outcome will be given to the client. you nay otherwise choose to refer the matter to an external complaints agency.
St John Ambulance Australia actively encourages the participation and involvement of a cross section of the community. This is achieved through the establishment of non discriminatory student selection procedures, encouraging access for all members of the community. Students with language or literacy difficulties should inform the enrolment staff so that appropriate assistance can be provided. Students with any other difficulty during the course should in the first instance seek assistance from the trainer conducting the course. Failing satisfactory solution of the problem, the State/Territory Training Manager should be approached.
A request for information must be made in writing to the CEO.
Students who exhibit behaviour which is disruptive, inappropriate or disturbing may be excluded from classes.
St John Ambulance Australia (TAS) has a responsibility to provide a safe and healthy environment for its employees, customers and visitors. Under the Workplace Health and Safety Act 2012, participants also have certain responsibilities.
- undertaking activities in a safe manner
- following instructions which are provided for safety
- not putting themselves or anyone else at risk
- reporting an injury/illness or incident to an appropriate person
Your privacy is respected by St John Ambulance. Participant information may be used in course administration. You will normally be reminded when your certificate expires and you may also be provided with notification of other St John services. If you do not want to receive this information have privacy concerns or would like to verify information held about you, please contact the State Office on 03 6271 0333 or 1300 360 455